Excellence Aesthetics Cancellation Policy

At Excellence Aesthetics, I thrive on providing each and every client who walks through the doors the best possible service I can offer.

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That’s why I have implemented basic policies in place to ensure everyone enjoys their Excellence Aesthetics experience.

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These not rules, they are just some general things to keep in mind to make sure your experience goes as smoothly as possible.

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As a courtesy to the provider, Carrie Clark, NP,  at Excellence Aesthetics, please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment.

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Each appointment requires a $200 deposit which is applied towards any upcoming treatments. 

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Please note, if your appointment is cancelled within 24 hours of your appointment, or are a no-show, you will be charged a fee of $200 per the Cancellation Policy, COVID-related reasons or not. 

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Deposits automatically transfer to your client wallet in Aesthetic Record, the booking app.

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If after a year, a request for a refund is not made, the wallet deposit amount will not be refunded, without exceptions.

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Because appointments fill up quickly, I suggest scheduling your next appointment before leaving each appointment.

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This can be done at:

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https://app.aestheticrecord.com

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Thank you kindly, 

Carrie Clark, NP

Excellence Aesthetics

Dr. Jay Pennock, MD

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Please feel free to contact with any questions/comments/concerns. 

408.838.4774